Frequently asked questions
Short, direct answers about ZELVIX IPTV. If your question is not here, contact support 24/7.
Plans and prices
How much does ZELVIX IPTV cost?
For one device: €25 for 3 months, €40 for 6 months and €70 for 12 months. Plans for 2, 3 and 4 simultaneous devices are listed on the pricing page. Prices are totals for the whole period, in euros.
What does “devices” mean in a plan?
The number of screens that can watch at the same time on one subscription. You can install the app on more of your own devices, but only that number can play content simultaneously.
Are there activation fees or hidden costs?
ZELVIX IPTV adds no activation fee. Some third-party TV apps charge their own one-time or yearly fee to the app developer; we tell you before recommending such an app.
Do prices include tax?
Yes. All prices are shown as totals for the whole period and include all applicable taxes; there are no additional charges.
Ordering and payment
How do I order?
Choose a plan, press its order button and send the prepared message on WhatsApp, Telegram or email. We confirm the price and the payment options with you directly.
Can I pay on the website?
Not yet. Orders and payments are arranged with our team on the channel you choose. If an online checkout is added later, it will be announced here.
Which payment methods do you accept?
The accepted payment methods are confirmed with you during the order on WhatsApp, Telegram or email.
Free trial
Is there a free trial?
Yes. ZELVIX IPTV offers a 24-hour free trial. Request it on WhatsApp, Telegram or email.
Does the trial turn into a paid subscription?
No. Nothing is charged automatically. If you want to continue, you order a plan yourself.
Devices and setup
Which devices can I use?
Smart TVs, streaming sticks and boxes, Apple devices, Android phones and tablets, computers and dedicated set-top boxes are the families we support. We list a specific device as verified only after testing it with the service; see the compatible devices page.
Will you help me set it up?
Yes. Support is available 24/7 by WhatsApp, Telegram and email, in English, French and Spanish.
Refunds and cancellation
What is the refund policy?
ZELVIX IPTV offers a 14-day refund policy on subscriptions. The full conditions and the way to request a refund are on the refund and cancellation page, together with your statutory consumer rights.
Does my subscription renew automatically?
No. Each plan is a fixed period that you pay for in advance. When it ends, you decide whether to order again.
Company
Who is behind ZELVIX IPTV?
ZELVIX IPTV is operated by ZELVIX DIGITAL, a company registered in Spain. Company details are on the legal notice page.
In which languages do you offer support?
English, French and Spanish.
Customer support, 24/7
Support is available 24 hours a day, 7 days a week.